FAQ

 

  • Where do I pickup my order?

Order pickup is currently available at two locations - Brook Hollow Farm, and the Winter Garden Farmer’s Market. Depending on your selection, you can either pickup on Wednesdays and Fridays at Brook Hollow, or Saturdays at the farmer’s market.

Brook Hollow Farm

8505 Silver Star Rd, Orlando, FL 32818

Winter Garden Farmer’s Market

104 S Lakeview Ave, Winter Garden, FL 34787

 

  • How do I know when my order is ready?

Orders are currently fulfilled on Wednesdays, Fridays, and Saturdays. The pickup window for Wednesdays and Fridays is between 3pm-5pm and between 9am-1pm on Saturdays. Arrive in this time frame and your order is guaranteed to be ready for you.

 

  • Can I get my order delivered?

At this time we only offer pickup and there is no delivery option available.

 

  • Can I add additional items to my order?

Once you have submitted your order there is no option to modify a completed purchase. You can definitely place another order and we will be happy to package those together. Please include both order IDs in the notes section so we can be sure to keep your purchases together.

 

  • How do I pickup my order?

If you selected Brook Hollow Farm as your pickup location, you will simply drive up to the Ring doorbell and press the button to notify our team of your arrival. Please state your full name and have your order ID on hand for reference. 

 

  • Do you accept jar returns?

Due to the current circumstances and for sanitary purposes we are no longer accepting jar returns at this time. The one exception to this will be the glass half gallons of goat milk as the farmers have a process for sanitizing these thoroughly for reuse. A credit of $1.00 will be applied to your account for each half gallon jar return.

 

  • What does the date on the raw milk mean?

The date on the raw milk reflects the day the cows/goats were milked. We receive fresh milk the same day of milking and bottling. Raw milk is most fresh up to three weeks from the specified date.

Therefore, any milk that is purchased within 7 days of the date on the label, will not be eligible for refunds/credits. We consider anything milked up to 7 days to be fresh as we cannot control the variables from the farm that may account for variances of freshness.

 

  • Do you offer kombucha refills?

Although we do carry Living Vitalitea on tap we do not offer love jug refills at this time. Due to the present circumstances and for sanitation purposes we are unable to offer kombucha refills and can only provide new bottles of kombucha.

 

  • How do I place an order?

To receive groceries from the Farmacy, simply head over to FarmacyNow.com and select the items you would like to purchase. Once you are satisfied with the items in your cart you will choose your preferred pickup location within a specified time period. After submitting your order you will receive an email confirmation with your Order ID and any necessary details for order pickup.

 

  • Can I still shop at your store?

The storefront on 18 East Joiner Street has permanently closed and we are no longer operating out of that location. There are two options for shopping with us, you can either order online at FarmacyNow.com for curbside pickup, or visit Lake Meadow Naturals farm store to shop in person. 

 

  • Why can’t I find a product on your website?

If you are unable to find an item on our website, it is either no longer available or out of stock. Inventory constantly fluctuates so as soon as we have that product available again you can rest assured it will be displayed online.

 

  • Why am I missing items from my order?

We sincerely apologize for any issues you may have experienced with your order. If you are missing an item from your order it may either have been out of stock or insufficient quality. If this is the case you will be refunded for those items and any adjustments made should be notated on your invoice. However, if you have any further questions or concerns regarding your order, please contact us so we can rectify that right away.

 

  • Can I request special packaging?

At this time, all orders are packed in brown paper bags and we use plastic produce bags to help maintain maximum freshness and premium quality. 

However, if you would rather not receive any produce in plastic, you can definitely make note of that when you place your online order and we will be happy to honor that request. 

 

  • Can I schedule a specific time for pickup?

The window for pickup is based upon the location chosen. If you selected Brook Hollow, you are able to retrieve your order between the hours of 3pm-5pm. However, if you selected the Winter Garden Farmer’s Market you are able to pick that up between the hours of 9am-1pm. You can certainly specify your expected arrival within those hours and it is guaranteed to be ready for you.

 

  • What if I miss the order pickup window?

In the unfortunate circumstance that you are unable to pickup your order during the designated time period, your order will automatically be bumped to the next available time slot. For example, if you placed an order for Wednesday pickup at Brook Hollow Farm but did not make it in time, your order will be transferred to the market on Saturday for pickup during the market hours. 

 

  • How do I cancel an order?

If it so happens that you need to cancel your Farmacy order, please call or text us at 321-226-8323 and we will be happy to assist you.

 

  • Can someone else pickup my order for me?

Absolutely! If you are unable to pickup the order yourself, you can most certainly have someone else retrieve that for you. As long as they are able to provide the order ID and the name the order was placed under, they can pickup your order for you.

 

  • Can I still shop at the farmer’s market?

Yes you can! The Winter Garden Farmer’s Market has remained open for essential vendors and has implemented practices suggested by the CDC due to the present circumstances.

 

  • Can I order from Lake Meadows through The Farmacy website?

At this time, we do not offer the entirety of Lake Meadows products on our website. We do carry many of their meats and cheeses and so forth, but we remain two separate entities and do not process Lake Meadows orders through our Farmacy website.

 

  • What time do I pickup my order?

The time frame for order pickup is dependent upon the location you selected.

If you chose Brook Hollow Farm you can pickup your order any time between the hours of 3pm-5pm. If you selected the Winter Garden Farmer’s Market you can retrieve your order anytime between the hours of 9am-1pm.

 

CUSTOMER SERVICE HOURS 

Tuesday through Friday: 10am-5pm

Saturdays: 9am-2pm